Barnes Appraisal Company: Using technology to improve your customer experience
At Barnes Appraisal Company, we have a confession to make. We always have the latest nerdy gadgets. We use the latest technology available today to bring you high-quality, accurate appraisals.
The appraisal process has vastly evolved in recent years and most would say it's much more demanding. Since cutting corners on analysis isn't an option for an ethical appraiser, we've found that the best place to save time is by changing our workflow. The appraisers that have continuously embraced new technology have been the ones able to bring their customers more accurate reports, better customer service and faster turnaround times.
Work with someone who uses technology to their advantageContact Barnes Appraisal Company
Easy online ordering
In the past, a great deal of orders arrived via fax and were confirmed with phone calls once we got back to the office. In this scenario, it might of taken quite a while to hear back to see if the order could be taken. Things are quite a bit different different now. When an order is placed on the site, we get a digital notification. We often log into our site from the field and send back an email confirmation – including the time and date for the inspection if we've been able to talk to the occupant.
When you order from Barnes Appraisal Company you can expect us to be concerned about your deadlines. We aim to reduce the waiting between communications and the faster we can get things done directly effects your bottom-line. By utilizing our website we can reduce the time it takes to finish your appraisal.
Multiple report delivery options
The majority of our appraisals are delivered through email as PDF documents. Generally our clients are most familiar with receiving PDFs attached to their email. It's much more efficient than previously, before the days of email. But,we've even been able to improve report delivery with this website.
Ever lost a file that was sent to you? Or have you ever had problems sending or receiving an email because it was too big? We provide a solution for those problems, too. When we send an appraisal, the client is emailed a link to retrieve the PDF. By bypassing email completely we get around any problems caused by file size. The download link is even good for a full 90 days. So if you lose the file, you can log back into our site and retrieve it - saving you time, since we won't even need re-send the report.
Tech-savvy data gathering
Gathering the data for an appraisal is an intensive process.. We spend a great deal of time gathering both specific information about the subject property and general data about the local market and developing trends. Barnes Appraisal Company employs technology to close the gap once again.
Instead of using paper forms and pencils and then re-keying all the information at the computer, don't be surprised to see us with a tablet or collecting data using a program for our phone that allows us to sketch a floorplan right on site. And instead of using an outdated tape measure, a large percentage appraisers are adopting accurate laser measuring devices, making even hard to reach areas accesible.
Using this technology allows us to ensure an accurate report, requiring fewer call-backs and revisions. This can be a real money saver for busy appraisal clients.
Digital work file technology
It would be much easier if appraisers could complete an assignment, give it to the client, and never be concerned with seeing that report again. But one purpose of an appraisal is as a legal document outlining the condition of a property on a specific date. Therefore, appraisers are obligated to keep their reports for 5 years, allowing them to recall any appraisal at any time to defend the valuation or to be used in legal proceedings.
Here again, Barnes Appraisal Company leverages our investment in to improve service. We store every part of the appraisal - notes, sketches, supporting documentation, and calculations - along with an electronic copy of the appraisal, we skip the paper file cabinets and only need our computer to recall exactly what that report was about.
These are just a few examples of how we use technology daily. Employing the right software, gadgets, and a high level of customer service allows the appraiser to deliver reports more efficiently, with a higher level of accuracy. The goal is to lower costs, and in turn provide you with faster appraisals.